FAQ - Drop Off
How long will the drop-off process take?
As long as the vehicle is returned in a clean, undamaged condition with all equipment and/or convenience kits returned (and holding tanks emptied), the drop-off takes approximately 1 hour.
Do I need to empty the holding tanks at the end of my trip?
Yes, both the gray and black water tanks must be emptied into appropriate dump stations before the unit is returned.Otherwise a $75.00 charge applies.
How much fuel do I need to return with the vehicle?
You will receive the vehicle with at least 1/4 tank of fuel. You must return it with at least that amount or you will be charged a fuel fee. Propane tanks may be returned empty.
How clean does the vehicle need to be when I return it?
Please sweep out the unit, ensure the fridge is empty with any spills wiped out, and that the stove is wiped down so it is free of grease. If you choose not to clean your unit, cleaning charges of $50.00/hour will apply.
May I smoke in the vehicle?
No. If you smoke in the unit, a $500 defuming and sanitizing charge will be applied if cigarette smoke is detected upon drop-off.
Are pets allowed?
Sorry, no pets are allowed. If you are looking to travel with your pet, call our reservations line at 1-877-387-5250 and we may be able to assist you with a solution.
Are we permitted to tow anything?
Though our vehicles are equipped with a hitch, we generally do not allow any towing. Your insurance coverage will not cover any kind of accident if you are towing anything. Some exceptions may be possible upon specific request and may be subject to an extra charge.
Can I put a canoe or other objects on the roof of the vehicle?
We do not allow the transportation of canoes or other objects on the roofs of our vehicles There is no coverage for any type of accident as a result of transporting an object on the roof of the vehicle.
What does the Leisure RV insurance package cover?
Please click here to read about our coverage.
What are the terms & conditions I must follow if I am to rent a vehicle?
Please click here to read about our terms & conditions.
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